Frequently Asked Questions (FAQ)
General & Booking
No, you don’t. In fact, most of our clients prefer to have their homes cleaned while they are at work or out for the day. You can leave a key in a secure location, provide a lockbox code, or arrange for us to hold a key for you.
Absolutely. We are a fully registered company (Sweep Magic Pty Ltd). All our staff are police-checked, fully insured for Public Liability and Workers’ Compensation, and rigorously trained. You can have complete peace of mind.
To ensure the highest hygiene standards and prevent cross-contamination between homes, our standard service uses your vacuum, mop, and cleaning products. This keeps your home safe from outside germs. However, if you would prefer us to supply professional equipment and eco-friendly chemicals (we may however need to use other chemicals for more difficult items), we can certainly do so for a small additional fee per visit.
We always aim to. For regular weekly or fortnightly cleans, we try to assign a dedicated staff member to your home so they get to know your specific preferences. If your regular cleaner is away, we will always organise a qualified relief cleaner to ensure you don’t miss a service.
Access & Pets
Most clients choose one of three options:
A – Key Safe/Lockbox: You provide the code.
B – Hidden Key: You leave a key in a secure spot (e.g., meter box). Please see Terms & Conditions.
C – Key Holding: For regular clients, we can securely hold a key which is coded anonymously for your security. Please see Terms & Conditions.
We love pets! However, for the safety of our staff and your pet, we ask that aggressive or anxious animals be secured in a separate area or outside before we arrive. If your pet is friendly, we are happy to work around them.
Payments & Cancellations
We try to make it cashless and easy. We accept payment via Credit Card or Bank Transfer. Payment is due on the day of the service.
We understand that life happens. We just ask for 24 hours’ notice if you need to cancel or reschedule.
– Cancellations made with more than 24 hours’ notice: No charge.
– Cancellations made with less than 24 hours’ notice: 50% cancellation fee. This ensures our staff are still supported for the time they reserved for you.
Your satisfaction is our priority. If you aren’t happy with any area of your clean, please contact us within 24 hours. We don’t offer cash refunds, but we offer a Satisfaction Guarantee: we will return to your home and re-clean the specific area for free to make it right.