Client Service Agreement & Terms of Trade

Sweep Magic Pty Ltd
ABN: 58692472736

Effective Date: 20 November, 2025

1. Scope of Works

We will provide residential or commercial cleaning services as agreed in your booking confirmation.

Inclusions: A checklist of tasks will be provided for your specific service type (e.g., “Standard Clean” vs “Deep Clean”).
Exclusions: To ensure the safety of our staff, we do not offer the following: cleaning of bio-hazards (mould, blood, animal waste), lifting furniture heavier than 20kg, or cleaning heights unreachable by a 2-step ladder.

Rates: Services are charged at the rate quoted in your booking confirmation. For hourly services, the minimum charge is 2 hours.
Payment Terms: Payment is due on the day of service.
Methods: We accept Bank Transfer or Credit Card.
Late Fees: Invoices unpaid after 3 days may incur a $15 administration late fee.

24 Hours Notice: You must provide at least 24 hours’ notice to cancel or reschedule a clean.
Cancellation Fee: Cancellations made with less than 24 hours’ notice will incur a fee equal to 50% of the estimated service cost.
Lock-Out Fee: If our team arrives and cannot access the property (e.g., key not left out, door locked), the full cancellation fee applies.

Client-Hidden Keys: If you choose to leave a key in a hidden location (e.g., under a mat, in a letterbox) or in a key safe on the premises, you do so at your own risk. Sweep Magic Pty Ltd is not liable for any theft, loss, or damages that occur as a result of keys being left in unsecured locations before our staff arrive or after they have returned the key to the agreed location.
Keys Retained by Us: If you request us to hold a key, we will store it securely and anonymously. In the unlikely event that we lose your key, our liability is limited to the cost of cutting a replacement key. We are not liable for the cost of replacing locks unless there is evidence of negligence or a security breach directly caused by our staff.

Safe Environment: You agree to provide a safe working environment. This includes securing aggressive pets and ensuring the property is not hazardous (e.g., exposed wires, severe clutter).
Right to Leave: Our staff have the legal right to leave the premises immediately if they feel unsafe or threatened. You will be charged for the time spent on site.
Weather: On days of extreme heat (35°C+), if the property does not have air conditioning, we may need to reschedule or finish early for staff safety.

Our Care: We treat your home with the utmost care and are fully insured for Public Liability.
Accidents: In the rare event of breakage, you must notify us within 24 hours of the service.
Limitations: We are not liable for damage due to faulty installation (e.g., loose pictures, broken blinds/taps) or wear and tear.
Valuables: Please secure highly sentimental or expensive items (heirlooms, cash, jewellery) prior to our arrival.

Feedback: If you are not happy with any part of the clean, you must contact us within 24 hours.
Remedy: We do not offer cash refunds. However, we will return to the property to re-clean the specific area free of charge.